Internet Use and E - Government Performance : A Conceptual Model

Internet has become the favorable topic for numerous studies in the recent years. This research develops a conceptual model linking the use of Internet with e-government performance. The model identifies two organization factors that mediate the links between the use of Internet and e-government performance: organizational structure change and business process change. In this article, we focus on the role of Internet as drivers and identify organization changes that are affected by the use intensity of Internet as mediators and e-government performance as outcomes. In addition, transformational leadership and strategic plan are chosen as control variables in our model. The proposed model hypothesizes relationships for empirical testing and theory building in the future.